PLAYER PROTECTION & SAFE GAMING COMMITMENT

// be999 Player Safety

Responsible Gaming
at be999 — Pakistan

be999 is built on a commitment that gambling should always be entertainment — nothing more. Every player on the be999 platform, from Karachi to Lahore to Islamabad, deserves access to tools that keep gaming safe, controlled, and within their means. This page outlines be999's responsible gaming framework: the age policies, the self-exclusion tools, the deposit controls, and the support resources available to any Pakistani player who needs them.

If you are concerned that gambling is affecting your life, your finances, or your family — please read this page carefully. The tools described here are built into your be999 account and available immediately.

ONLY

be999 Is Strictly for Adults Aged 21 and Over

be999 enforces a minimum age of 21 years for all players on the platform. This is non-negotiable. Before any withdrawal is processed — regardless of the amount — every be999 player must complete age verification by submitting a valid Pakistani CNIC or passport. If age verification fails or reveals that a player is under 21, the account is immediately suspended, all funds are frozen, and the matter is escalated to be999's compliance team. Underage gambling is harmful, illegal, and will not be permitted on the be999 platform under any circumstances.

// Built-In Player Tools

Your Safety Controls on be999

Every be999 account comes with a full suite of responsible gaming tools — built in, always available, and honoured within 24 hours of your request. These are not token features buried in a menu. They are front-and-centre in your be999 account settings.

Deposit Limits

Set a maximum PKR deposit amount for daily, weekly, or monthly periods. Once your limit is reached, be999 will not accept further deposits until the period resets. Limit reductions take effect immediately. Limit increases require a 7-day cooling period to prevent impulsive decisions.

Takes effect immediately

Loss Limits

Cap your net losses over a defined time period — daily, weekly, or monthly. When your loss limit is reached, your ability to place further wagers is suspended until the period resets. This tool is particularly useful for be999 sportsbook players who may wager heavily during PSL season.

Takes effect immediately

Session Time Limits

Set a maximum session duration in minutes or hours. When your session timer expires, be999 will display a notification and automatically log you out. You can also enable an ongoing reality check — a periodic pop-up reminding you how long you have been active and how much you have wagered.

Configurable per session

Cool-Off Period

Need a short break? A cool-off temporarily suspends your be999 account for a defined period — from 24 hours up to 6 weeks. During a cool-off, you cannot log in, deposit, or wager. Promotional communications are paused. Cool-offs are processed immediately upon request and cannot be cancelled early.

Irreversible during period

Self-Exclusion

Self-exclusion is a permanent measure that closes your be999 account for a minimum of 6 months, with options to extend to 1 year, 5 years, or indefinitely. Self-exclusion requests are non-reversible during the chosen period. Your account is fully blocked and all marketing from be999 is suspended immediately.

Min 6 months — irreversible

Marketing Opt-Out

At any time, you may request that be999 cease sending you promotional SMS messages, emails, and bonus notifications. An opt-out can be registered via your account settings or by contacting be999 live chat. This is separate from service communications, which will continue as required for account management.

Active within 24 hours

// Step-by-Step Guide

How to Self-Exclude on be999

Self-exclusion is one of the most important responsible gaming tools available to Pakistani players on the be999 platform. Here is exactly how to activate it. The entire process takes less than five minutes and takes immediate effect.

Log Into Your be999 Account

Visit be999.lol and sign into your account using your registered Pakistani mobile number and password.

Navigate to Account Settings

Click your profile icon in the top right corner of the be999 platform and select "Account Settings" from the dropdown menu.

Select Responsible Gaming

In Account Settings, locate the "Responsible Gaming" tab. All available tools — deposit limits, loss limits, cool-off, and self-exclusion — are listed here.

Choose Self-Exclusion Period

Select "Self-Exclusion" and choose your preferred exclusion duration: 6 months, 1 year, 5 years, or indefinite. Read the confirmation statement carefully.

Confirm via OTP

An OTP is sent to your registered mobile number. Enter the OTP to confirm your self-exclusion request. The exclusion takes effect immediately upon OTP verification.

Alternatively — Contact Live Chat

If you prefer not to navigate the settings yourself, be999 live chat support is available 24/7 and can process a self-exclusion request on your behalf immediately.

// Know the Signs

Problem Gambling — Warning Signs

Problem gambling can develop gradually. Pakistani players — and their families — should be aware of the following warning signs. If you recognise these patterns in yourself or someone you know, please use be999's responsible gaming tools or seek support immediately.

Warning Signs — Seek Help Immediately

Gambling to recover money you have already lost ("chasing losses")
Lying to family members in Karachi, Lahore, or elsewhere about how much you gamble
Borrowing money or selling possessions to fund gambling on be999 or elsewhere
Feeling anxious, irritable, or depressed when you try to stop gambling
Missing work, family events, or social obligations because of gambling
Wagering amounts that significantly exceed what you budgeted for entertainment
Feeling that you need to wager larger and larger amounts to feel the same excitement

Signs of Healthy Gambling

You set a PKR budget before opening be999 and stick to it without exception
Losses are disappointing but do not affect your daily life, bills, or family
You stop playing when you reach your session time limit without feeling compelled to continue
You treat gambling purely as entertainment, the same way you might treat a cinema visit
Family and friends are aware you enjoy be999 and have no concerns about your habits

// Self-Assessment

Do You Have a Gambling Problem?

These are commonly used self-assessment questions drawn from internationally recognised responsible gaming frameworks. If you answer "yes" to two or more of the following questions, be999 strongly encourages you to use the self-exclusion tool or contact support for guidance.

Have you ever spent more money gambling than you originally planned, and found yourself unable to stop once you started?

Have you ever kept your gambling on be999 or any other platform hidden from family members — a spouse, parents, or siblings?

Have you ever borrowed money, taken out a loan, or used credit to fund gambling, even temporarily?

Do you find yourself thinking about gambling during the day — planning your next session, calculating potential winnings, or looking forward to returning to the platform?

Have you ever tried to stop or cut back on gambling and failed, or felt uncomfortable and irritable during the attempt?

Has gambling ever caused you financial stress — unpaid bills, reduced spending on household necessities, or arguments about money with family?

Do you ever gamble to escape from stress, boredom, loneliness, or emotional difficulties — rather than purely for entertainment?

If you answered yes to 2 or more questions: Please consider using be999's cool-off period or self-exclusion tool immediately. You can also contact be999 live chat support 24/7 for confidential guidance. There is no shame in asking for help — responsible gaming support is a core part of the be999 platform.

// Platform Policy

be999 Responsible Gaming Commitments

The following table summarises be999's binding responsible gaming commitments and the operational timelines within which each commitment is fulfilled.

Commitment	Detail	Timeline
Age Verification	CNIC or passport verification required before first withdrawal. 21+ strictly enforced.	Within 24 hrs
Deposit Limit (Reduction)	A request to reduce your deposit limit takes effect immediately without delay.	Instant
Deposit Limit (Increase)	Limit increases are subject to a mandatory 7-day reflection period before taking effect.	7 days
Loss Limit Activation	Set a daily, weekly, or monthly net loss cap in PKR. Effective immediately upon saving.	Instant
Session Time Limit	Maximum session duration enforced by automatic logout upon timer expiry.	Instant
Cool-Off Period	Account suspended for 24 hours to 6 weeks. Cannot be reversed during the period.	Instant
Self-Exclusion	Full account closure for minimum 6 months. Irreversible. All marketing suspended immediately.	Within 24 hrs
Marketing Opt-Out	SMS, email, and push notification promotional content suspended upon request.	Within 24 hrs
Underage Account Closure	Any account found to belong to a player under 21 is immediately suspended and investigated.	Immediate
Problem Gambling Referral	Players who self-identify as problem gamblers are referred to responsible gaming resources by support.	In session

// Family Protection

Parental Controls & Shared Devices

In many Pakistani households in Karachi, Lahore, Islamabad, and Faisalabad, smartphones and devices are shared between adults and children. be999 strongly urges any adult who has a be999 account and shares their device with minors to take the following steps to prevent underage access to the be999 platform and online gambling sites in general.

Use Screen Time / Parental Control Apps

Android and iOS both include built-in screen time management that allows parents to block specific websites or app categories. Enable these for any device accessible to children under 21.

Never Save Passwords on Shared Devices

Do not allow your browser to save your be999 login credentials on a shared phone or tablet. Always log out of your be999 account after each session on a shared device.

Enable Safe Search & Content Filters

Pakistani telecom providers Jazz, Telenor, Ufone, and Zong all offer parental content filtering options. Contact your provider to activate filtering that prevents minors from accessing gambling websites.

Talk to Children About Responsible Gaming

Open conversation is the most effective prevention tool. Explaining to teenagers that gambling is an adult activity with real financial risk is more effective than restriction alone.

// Support & Help

Getting Help with Problem Gambling

be999 takes problem gambling seriously. If you or someone you know in Pakistan is struggling with gambling-related harm, the following steps and resources are available. You are not alone, and asking for help is the correct and responsible decision.

be999 Responsible Gaming Support

be999's live chat support team is available 24 hours a day, 7 days a week. If you contact support and identify yourself as a problem gambler or someone concerned about your own gambling behaviour, our team will:

Immediately activate a cool-off or self-exclusion on your account if you request it
Provide information on responsible gaming tools available within your be999 account
Treat your situation with full confidentiality and without judgment
Flag your account for enhanced monitoring and temporarily pause bonus communications

You can also reach be999 support via email: [email protected]

What to Expect from be999 Support

Live chat responses typically within 5 minutes

Self-exclusion processed within 24 hours of request

All responsible gaming communications are confidential

No judgment — our team is trained to assist sensitively

Email support responses provided within 24 hours

// The be999 Principles

Gambling Responsibly — The Core Rules

Set Your Entertainment Budget Before You Open be999

Decide the PKR amount you are comfortable treating as entertainment spend before you log in. Never exceed this budget, regardless of what happens during your session.

Accept That Losses Are Part of Gambling

The house has an edge on every game. Losses will occur. They are a normal and expected cost of gambling as entertainment — not failures to be corrected by wagering more.

Never Chase Losses

Chasing losses — increasing bets to recover what you have already lost — is the most common and dangerous pattern in problem gambling. If you have hit your loss limit, stop.

Do Not Gamble Under Stress or Emotional Pressure

Gambling when emotionally stressed, anxious, angry, or in financial difficulty is a significant risk factor for problem gambling. Use be999 only when your state of mind is calm.

Take Regular Breaks

Continuous extended gambling sessions impair judgement. Use be999's session time limit tool to schedule regular breaks. Step away, have chai, and return with a clear head.

Keep Gambling Separate from Bill Money

Your be999 entertainment budget should come from genuinely discretionary income — after all bills, rent, and family obligations in Karachi, Lahore, or wherever you live are paid.

// Need to Stop?

Self-Exclude from be999 Today

If you feel your gambling is out of control, the most important thing you can do right now is use be999's self-exclusion tool. It is immediate, it is irreversible for the chosen period, and our support team will assist you through the process in complete confidence.

Access Self-Exclusion Tool View Help & FAQ

// Playing Responsibly?

Enjoy be999 Safely

If you play within your means and just want to explore Pakistan's best online casino — cricket betting, live casino, 500+ slots — be999 is ready. Must be 21+.

Explore be999 Casino

Responsible Gaming at be999 — Pakistan